Job Genesys Cloud CX Technical Writer, Toronto

Job Description

The Genesys Cloud CX Technical Writer will be responsible for creating and maintaining high-quality documentation that supports the implementation, configuration, and operations of Genesys Cloud CX solutions across a large enterprise with multiple clients. This role ensures that complex technical concepts are translated into clear, concise, and user-friendly materials for both technical and non-technical audiences.

Responsibilities:

• Develop and maintain technical documentation, including solution designs, configuration guides, integration manuals, and release notes.
• Document business processes, workflows, and architecture diagrams related to Genesys Cloud CX.
• Create knowledge base articles, FAQs, and user guides for internal teams and customers.
• Collaborate with engineers, architects, functional analysts, and integrators to capture and document system changes.
• Ensure all documentation aligns with corporate standards, version control, and branding guidelines.
• Update existing materials to reflect platform updates and evolving business needs.
• Support training and onboarding activities by preparing user-friendly reference materials.
• Contribute to process improvements related to documentation lifecycle management and accessibility.